looking for a Support Engineer to provide a high level of End User support within a VIP environment, ensuring Proactively manages the user experience Clearly communicating with VIP users, especially foreign language users, and listens to understand Excellent Communication and Interpersonal skills. Must be able to work
and practices. Experience working with enterprise-level systems such as SAP, Netsuite, Salesforce, etc. Solid understanding of RESTful APIs and other communication protocols. Familiarity with cloud technologies
the organization's Cl/CD processes. Execute all levels of testing (System, Integration, and Regression) and other languages. Good written and verbal communication skills. Market related salary per hour.
and problem-solving skills
If you're ready to take your career to the next level and make a real impact, apply now to join our dynamic
trend analysis.
Provide 2nd and 3rd level support functions for the POS environment.
Ensure the company policies, e.g. Escalation matrix, communications, etc.
Implementation, validation detailed communication of support requests to customers, in line with the customer Service Level
Ensure effective communication of planned and unplanned outages to customers and overcome barriers to information sharing, communication, and collaboration across the organization.
Server Platforms
Server Platforms
Manage VM Server Platforms Operate at a 3rd line level. Identify and provide root cause analysis to issues Outlook Sufficient level of numeracy and high level of literacy is required (communication by e-mail) Very Very good communication skills Very well organised and able to multi-task Very good time management skills
to promptly restore IT Services within service levels To engage professionally with business users and provide customer service within agreed service levels To ensure that all IT related incidents and service service requests are resolved effectively with high level of customer To perform standby work from time to management processes Strong verbal and written communication skills Analytical and technical computer skills
Manage VM Server Platforms Operate at a 3rd line level. Identify and provide root cause analysis to issues Outlook Sufficient level of numeracy and high level of literacy is required (communication by e-mail) Very Very good communication skills Very well organised and able to multi-task Very good time management skills Manage VM Server Platforms Operate at a 3rd line level. Identify and provide root cause analysis to issues Outlook Sufficient level of numeracy and high level of literacy is required (communication by e-mail) Very