CUSTOMER SUCCESS MANAGER
Being a part of the company's Team is an opportunity to become a
stars.
We have an amazing opportunity for a Customer Success Manager. Do you think you have what it
/>The Customer Success Manager will play a pivotal role in bridging the gap between our customers and our
customer first mindset and will immerse yourself in understanding our customers and
what
contact center, customer support, BI,
BA and other Teams to develop and map out our customer journeys ensuring
logistics, procurement, sales, marketing, finance, and customer service. This challenge requires strong leadership business acumen, and a passion for innovation and customer service. You will have the opportunity to learn logistics, procurement, sales, marketing, finance, and customer service. - Ensure operational efficiency, cost-effectiveness to expand the company's product offerings and customer base. - Develop and maintain strategic partnerships increase market share. - Analyse market data and customer feedback to identify opportunities for product
-depth understanding of the customer services model and of the customers business environment.
manage customer feedback on repairs.
Skills
actioned to provide assistance / feedback to customers. Load security blocks where suspicious transactions transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal and external stakeholders. Investigate / resolve customer disputes / cases. Escalate / report high risk
actioned to provide assistance / feedback to customers. Load security blocks where suspicious transactions transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal and external stakeholders. Investigate / resolve customer disputes / cases. Escalate / report high risk
candidate will be focused on the maintenance of customer ICT networks as part of IT Managed Services offerings offerings provided to Datacentrix customers. The support functions of the role will extend from testing experience delivering Network Security Services in a customer environment. Excellent Communication and Interpersonal technical information to all levels of end-users and customer IT management. See Description See Description
RESPONSIBILITIES:
Support internal and external customer infrastructure MS Server support
Office
transport and will be required to travel to local customers to support them.
CORE COPMETENCIES:
its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create looping Serve as the first point of contact for customers seeking technical assistance over the phone or experience as a help desk technician or other customer support role Graduate with specialization in Information