provide expert technical advice internally and to customers, in support of Komatsu Mining Products. The successful maintains machine history file for each machine at a customer site Conducts delivery inspection of the machine PowerPoint - Intermediate CSS Portal KMG – Advanced EPQ Care - Advanced Komtrax - advanced Salaried: D4
in the market where business can be developed. Customer Relationship Development / Prospecting Develop relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organisation and to enable effective two-way flow flow of information and resolution of issues. Customer Needs Clarification Set clear objectives for each of decision makers and influencers within the customer organisation; gather and analyse relevant information;
in the market where business can be developed. Customer Relationship Development / Prospecting Develop relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organisation and to enable effective two-way flow flow of information and resolution of issues. Customer Needs Clarification Set clear objectives for each of decision makers and influencers within the customer organisation; gather and analyse relevant information;
function will be general sales, marketing and customer relations management with a particular focus in Deliverables: • Develop long-term partnerships with customers • Meet/exceed annual sales target • Generate new range of products into assigned customer base • Deliver outstanding customer service • Collection of outstanding assigned customers • Deliver monthly call cycle plan • Maintain account plans for top 20 customers • Keep up to date with new products • Conduct on site customer training where required • Meet client on site
relationships with customers personally and professionally To really understand the customers business and machine capacity Attend to customer complaints effectively. Respond to the customer within 24 hours Manage Manage price increases with customers effectively Ability to write and manage budgets, weekly estimate and our competitors doing i.t.o pricing strategies, customers perceptions of them Responsible for leading Design changes in current products Daily reporting on customer and feedback KEY COMPETENCIES Have at least 3
in the Paint Centre in line with the required customer experience standards, to achieve all budgets and service to customers. Servicing customers both instore and telephonically. Advising customers and attending attending to their needs. Picking orders for customers. Packing and picking of stock in the PC. Requesting
advantageous • Must be able to communicate with customers at all levels • Valid drivers license essential forklifts on customer sites and workshop • Complete job cards • Communicate with Customers • Assist with advantageous • Must be able to communicate with customers at all levels • Valid drivers license essential forklifts on customer sites and workshop • Complete job cards • Communicate with Customers • Assist with
current and future customers Expedite and follow-up on the successful resolving of customer problems Reach Reach out to customer leads through cold-calling Coordinate sales effort with team members and other department Provide after-sales service Weekly customer visits Monthly customer outings One-week country trip every outstanding debtors amount in excess of 45 days Customer surveys- within 5 days of last delivery Grade
current and future customers Expedite and follow-up on the successful resolving of customer problems Reach Reach out to customer leads through cold-calling Coordinate sales effort with team members and other department Provide after-sales service Weekly customer visits Monthly customer outings One-week country trip every outstanding debtors amount in excess of 45 days Customer surveys- within 5 days of last delivery Grade
Richards bay branch. Counter Sales Assist walk in customers as well as per email and telephonically Matric Matric essential Computer Literate Sales / Customer service experience Teamplayer Good communication skills