are Accessible to Internal and External Company Customers
- Attend IT incidents and requests.
-
Deliver 5-star, in-person support to driver-partners and riders.
Reviewing and approving vehicle documents.
Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment).
Assist with events and promotions as needed.
Walk driver-partners through
Matric and 3 years Customer Support / Internal Sales experience is essential
Experience in a Medical
administration from point of order to final delivery to the customer
Generating quotes
Preparing pro-forma
Level Agreement of 24 hours
Liaising with customers telephonically and via email
Deal with Sales
invoices for consignment orders received by the customer and the Sales Consultant
Replace medical
Africa and into Africa, requires an experienced Customer Support Agent. This position is based in Midrand pharmaceutical industry experience. Matric and 3 years Customer Support / Internal Sales experience is essential administration from point of order to final delivery to the customer Generating quotes Preparing pro-forma invoices Service Level Agreement of 24 hours Liaising with customers telephonically and via email Deal with Sales Reps invoices for consignment orders received by the customer and the Sales Consultant Replace medical consignment
Africa and into Africa, requires an experienced Customer Support Agent. This position is based in Midrand pharmaceutical industry experience. Matric and 3 years Customer Support / Internal Sales experience is essential administration from point of order to final delivery to the customer Generating quotes Preparing pro-forma invoices Service Level Agreement of 24 hours Liaising with customers telephonically and via email Deal with Sales Reps invoices for consignment orders received by the customer and the Sales Consultant Replace medical consignment
Profile : Customer Success Operations CS Ops ensures that customers have a positive experience with the structure necessary to effectively engage with customers, drive adoption and retention and ultimately contribute company's growth and success. Responsibilities: Customer Onboarding: help designing and implementing effective onboarding processes for new customers. This includes guiding customers through the initial setup, providing Technical Support: serve as a bridge between customers and the development team. They help troubleshoot
& provide service excellence to international customers.
Innovators Thrive.
We are seeking a Customer Service Engineer I to join our team.
successful candidate will play a vital role in ensuring customer satisfaction and maintaining the reputation of
resolved status SLA of the service desk tool of the Customer is not breached by resolving tickets timeously
line with the Process (With approval from the Customer and a valid reason).
Ensure that tickets
acknowledgement SLA of the service desk tool of the Customer.
Quality assurance management - Ensure that
Main Purpose
The purpose of the Customer Success Executive (CSE) is to maintain solid relationships
understanding of key customer needs and requirements. Expand relationships with existing customers by continuously
clients. Collaborate with internal teams to create customized proposals and presentations to promote cross-selling
delivered to customers in a timely manner. Serve as the link of communication between key customers and internal
teams. Resolve any issues and problems faced by customers and deal with complaints to maintain trust. Play