Richards Bay. The Spare Parts Manager reports to the Customer Relations Manager and manages 6 subordinates. spare parts revenue as well as the increase of the customer service levels. This position is key for the increase increase of turnover and profitability by increasing customer satisfaction. Spare Parts function Manage the parts and implement a process roadmap to fulfil customer demand. Budgeting and forecasting order intake and market offerings. Expedite all customer orders. Manage customer relationships with regular progress
initiatives
INVENTORY
CUSTOMER SERVICE
PEOPLE
initiatives
INVENTORY
CUSTOMER SERVICE
PEOPLE
development roadmap with identified relevant potential customers and promote value offering Build and maintain maintain strong business relationships with customers based on trust and professionalism with frequent interaction interaction and understand of customer challenges Manage Key Customer relationships and participate in closing
answer the phones and chat to possible walk in customers and give out business cards etc. 8am to 430pm
answer the phones and chat to possible walk in customers and give out business cards etc. 8am to 430pm
technical services, major equipment repairs, customer liaison, marketing and business sales strategy Aluminium smelters. This role may require travel to customer sites. Proposals Receive tenders / RFQ specifications request for quotation for equipment repairs. Align customer's request with cost effective, technical, and operational Ability to function well in an open plan workspace. Customer service focused. Excellent interpersonal skills
equipment. Liaise with Internal and External customers. Attend pre plan meeting on board vessels. Plan
and category profitability.
Fast Learner
Computer Skills
Customer Service
Ability to Work Under Pressure
sales and category profitability. Focused on customer service excellence. Franchisee KPI achievement Adaptability • Fast Learner • Computer Skills • Customer Service • Ability to Work Under Pressure • Ability