the suppliers and build relationships to ensure service levels are achieved.
the suppliers and build relationships to ensure service levels are achieved. Performance Monitoring: Monitor insurance documentation are in order. Customer Service: Attend to customer complaints and inquiries, resolve delivery issues, and provide exceptional service to customers. Continuous Improvement: Identify opportunities
national basis.
and have built an excellent team to provide this service. Our valued clients trust us to safely transport management, communication and coaching of staff and service providers. This role is best suited for an organised between the Planners, Coordinators and customers to ensure the best service at all times.
If you enjoy a challenge
Loading Bay Drive long distance to deliver goods to customers Record deliveries Report road incidents to the operate the superlink Good communication and customer service skills Ability to work independently Valid
Loading Bay Drive long distance to deliver goods to customers Record deliveries Report road incidents to the operate the superlink Good communication and customer service skills Ability to work independently Valid
Our client in the Supply Chain requires, the services of a Dispatch Coordinator that is reliable and Warehouse Supervisor Organise and communicate with customers for the transportation of returns and credits and local outsource deliveries Communicate with customers regarding orders, ETA's and late deliveries Support for bulk and local outsource deliveries Assist customers with collections and deliveries as required Participate and deliveries are completed and filed Handle customer queries - incorrect dispatch of deliveries Communicate
Our client in the Supply Chain requires, the services of a Dispatch Coordinator that is reliable and Warehouse Supervisor Organise and communicate with customers for the transportation of returns and credits and local outsource deliveries Communicate with customers regarding orders, ETA's and late deliveries Support for bulk and local outsource deliveries Assist customers with collections and deliveries as required Participate and deliveries are completed and filed Handle customer queries - incorrect dispatch of deliveries Communicate
efficient and reliable transportation and distribution services to our clients, ensuring seamless delivery of processing proof of delivery (POD) documents, managing customer credits, and providing general administrative drivers and customers to resolve any discrepancies in delivery documentation.
to the requirements of the customer
Evaluate and follow up on service levels
Liaise with are of the correct criteria
Inform the customer immediately if there are any delivery delays
delays
Handle and document all queries and customer complaints
Monitor and compile daily and monthly ensure the driver signs for each POD
Ensure customer satisfaction both internally and externally
Quality, Health, and Safety:
Ensure that customer KPIs are known, understood, measured, managed