you're passionate about delivering exceptional customer service and technical support, this could be the perfect development, particularly in mastering online customer service systems. Availability : Ability to respond
team is growing, and we are hiring another Field Service Engineer for our client in Southern Suburbs, Cape Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress Building sustainable relationships and trust with customer through open and interactive communication Attending 3 years relevant working experience as a Field Service Engineer in the ICT space Must have own vehicle Excellent communication skills Exceptional client services experience Detailed orientated Computer literate
process value streams, PGT global teams, and IT Tech Services. In addition to successful test execution, the regression testing / sustain. Oversee SSA testing service delivery Very strong project management working
process value streams, PGT global teams, and IT Tech Services. In addition to successful test execution, the regression testing / sustain. Oversee SSA testing service delivery Very strong project management working
process value streams, PGT global teams, and IT Tech Services. In addition to successful test execution, the testing / sustain.
Description Business Analyst: Financial Services Industry: Cape Town: Permanent Microsoft Dynamics 365 years business analyst experience in the financial services industry Experience in implementing new technology methodology will be an advantage Sound financial services industry knowledge/context Sales and advice p
Business Analyst: Financial Services Industry: Cape Town: Permanent Position
years business analyst experience in the financial services industryManaged IT services company seeks a Dynamics Sales/Customer Service CRM Technician Sales and Service Process rules to streamline sales and service operations. Knowledge of Customer Service Workspace is a huge PLUS Technical essential. Proficiency in configuring and customizing the Customer Service and Sales modules is needed. Problem-Solving escalations and ensuring timely resolution of customer issues. Communication and Collaboration: Effective
a critical role in the operational success and customer satisfaction of the organization. This position requires a unique blend of technical skills, customer service aptitude, and a collaborative spirit, ensuring seamless delivery of IT support and management services. Core Responsibilities -Technical Support and Troubleshooting: Provide first-line support to customers, addressing and resolving technical issues with AI-powered management tools to proactively monitor customer systems, identifying potential issues before they
troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides case implements standard operating procedures and customer service guidelines relating to IT support.
As L2, or L3) you will exercise your excellent customer service skills along with the ability to apply technical