Focuses on the maintenance of customer ICT networks as part of IT Managed Services offerings provided to Datacentrix Datacentrix customers. Support functions extend from testing and troubleshooting problems to regular maintenance clients and client end-users in support of the Service Delivery Manager and Network Security Operations escalated incidents, problems and queries. Maintains service and quality levels according to of the company technical information to all levels of end-users and customer IT management. Critical Requirements - Skills
troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides case implements standard operating procedures and customer service guidelines relating to IT support. As a Platform L2, or L3) you will exercise your excellent customer service skills along with the ability to apply technical
individual who has an urgent sense of delivery and customer service Most of the work will be Windows based desktop client and delivering managed ICT services through the cloud to customers of any size in any location. Responsibilities: documentation and asset register Customer Application deployment and customization projects Regular site reporting tidy, well spoken and not shy to be honest Customer service oriented Admin orientated The Position: We're
analysts to perform exceptional support service, with a customer centric backbone.
Respo testing of software and patches
Customer Service
Manage the after-hours support communication of support requests to customers, in line with the customer Service Level
Agreem troubleshoot, isolate, repair, and resolve all customer issues.
Ensure effective communication communication of planned and unplanned outages to customers and within SLA.
Ensure alerts or
Manager to lead the compliance journey towards customer-centric innovation About Us: This exciting Fintech the way compliance drives innovation. They are a customer-centric, product-led platform with an unstoppable a Compliance Team (preferably in the Financial Services/ Payments/ Banking/ Fintech sector Industry knowledge Setting up compliance flows for new financial service products Working with product teams/BAs to map in a way that speaks directly to their customers' needs. Customer-Oriented Focus: In this role, your focus
Manager to lead the compliance journey towards customer-centric innovation About Us: This exciting Fintech the way compliance drives innovation. They are a customer-centric, product-led platform with an unstoppable a Compliance Team (preferably in the Financial Services/ Payments/ Banking/ Fintech sector Industry knowledge Setting up compliance flows for new financial service products Working with product teams/BAs to map in a way that speaks directly to their customers' needs. Customer-Oriented Focus: In this role, your focus
de 3rd line support functions for the payment service environments.
Ensure production
Serve as the third point of contact for customers seeking technical assistance.
Ensure financial and reputational damage. Holistically assess customer problems areas to identify trends.
Escalate and drive escalations.
Ensure the customer is appropriately informed through the approved effective error messaging.
Customer Service
Provide after-hours support
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on-premises, hybrid and cloud hosting, Azure migration services, Microsoft product development, application support a wide range of customer issues. Applicants must have experience in a Managed Services Provider (MSP) resolution of open calls and call actions across all customers. Take ownership of incidents assigned to you and Ensure that technical or operational issues on a service ticket are escalated efficiently. Ability to research on-site support for customers as and when required. Delivering exceptional customer service and demonstrating
ability to chat, discover and pay for good and services without having mobile data? This company that improvement of overall customer satisfaction. Requirements: Background: Financial Services Demonstrable knowledge commercial disciplines - including marketing and customer service - are the right ones to deliver very strong