Retirement Funds and Unit Trusts Offshore; Call Centre experience in Financial Services business; Excellent
Call centre (Randburg - collections) requires a book manager to:
Manage large accounts, working
parameter setting requirements.
monthly schedules/invoices received
benefits to monthly schedules/invoices received (Discovery & Vitality, GAP, Nedbank Medical Savings,
benefits to monthly schedules/invoices received (Discovery & Vitality, GAP, Nedbank Medical Savings,
of payments on FNB timeously & accurately Discovery Recons and Payments Provident fund, life &
of payments on FNB timeously & accurately Discovery Recons and Payments Provident fund, life &
provide support to the correspondence and walk-in-centre teams as and when required
Completing administrative NEG
Matric/Grade 12
6 months contact centre experience/client services experience
Excellent Ability to deal with complexity of different types of calls and clients
Ability to prioritise and function
floor, re-name assets and change from one cost centre to another; assist the Senior Accountant in the ensure assets are listed under the correct cost centres etc. SAP experience essential in terms of the assets