application support NetSurIT Cloud operation security centre) Computer builds (standard company build policies) offices across SA (remote configuration) Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security centre Support users across the branch network via phone phones) Management Information Record and analyse IT calls logged & determine patterns to pro-actively Pro-actively check daily, weekly and monthly environment health reports Help co-create the relevant information
the other operational stakeholders. To review the health of the software system/s To review KPI's on a regular a professional manner To provide support to call centre queries relating to the relevant software Ad
the other operational stakeholders. To review the health of the software system/s To review KPI's on a regular a professional manner To provide support to call centre queries relating to the relevant software Ad
VIP Support Engineer will proactively check the health status of VIP hardware, software and network environment customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required
OS and software related issues Competent in call centre management tools Matric National Diploma: Information
application support; NetSurIT Cloud operation security centre). Computer builds (standard company build policies) offices across SA (remote configuration). Covering calls for other office facilities such as connectivity office connectivity; phones). Record and analyze IT calls logged and determine patterns to pro-actively assist Pro-actively check daily, weekly, and monthly environment health reports. Help co-create the relevant information
delivery standards.
Call reporting reporting
leading Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require practices, and emerging technologies related to contact centre solutions and enterprise software development. enterprise environment, preferably within the contact centre industry. Strong understanding of business processes approach to problem-solving. Familiarity with contact centre technologies and solutions is advantageous.
documentation. • Supports Engineers on customer calls when needed. • Design and implement network segmentation assessment policies. • Operate and maintain the health of the network security system architecture including
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