communication from various sites, technicians, and drivers. Ensure customers/Oza Holdings staff are updated
a qualified millwright looking to grow in the service environment, dealing with clients this is the position will include servicing clients and up sell products according to clients needs. Servicing of existing new clients. Technical support to clients and servicing of machinery. At least 3 years experience in similar not a qualified Millwright with experience in service environment. Experience within the FMCG environment
and managing team members effectively. Customer Service: Handling customer complaints and queries professionally and implement customer service policies and procedures Monitor customer service representatives' performance Analyse customer service trends and recommend improvements Train and onboard new customer service representatives customer service representatives' adherence to company policies and procedures Ensure customer service representatives maintain a high level of customer service Prepare and analyse customer service reports Foster an environment
broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants Matric RE 5 advantageous Call Centre / Customer service training Skills and Experience At least 1 - 2 years' years' Call Centre experience in a Financial Services or Medical Health environment. Excellent oral and Attention to detail and accuracy Knowledge of customer service principles and practices A record of confidence skills - Microsoft Office a must Excellent customer service skills Ability to handle pressure - always remain
broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants Matric RE 5 advantageous Call Centre / Customer service training Skills and Experience At least 1 - 2 years' years' Call Centre experience in a Financial Services or Medical Health environment. Excellent oral and Attention to detail and accuracy Knowledge of customer service principles and practices A record of confidence skills - Microsoft Office a must Excellent customer service skills Ability to handle pressure - always remain
maintain claims standards and provide quality client service:
Service delivery to ensure customer satisfaction:
contribute to the high standard of quality client service to both financial intermediaries and investors Leadership: Leading team members to achieve Client Service's strategic objectives Growing and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's Provide resolution Liaison role between Communication Centre, Client Services and Sales teams Creating a culture of Treating
environment.
Job Skills
terms and conditions, manufacturer guidelines, and service history records. Ensuring that repairs meet warranty Communicating with manufacturers, warranty providers, service advisors, technicians, and customers regarding
terms and conditions, manufacturer guidelines, and service history records. Ensuring that repairs meet warranty Communicating with manufacturers, warranty providers, service advisors, technicians, and customers regarding or reimbursements. Customer Service: Providing excellent customer service by addressing customer inquiries compliance with warranty policies Excellent client service Please note only candidates with the required experience