Routers - Cisco Certified Network Associate - Data Center (CCNA-DC) - MCSAVCP, RHCE, or equivalent - Cisco providing the support required in network/ data center/ systems/ storage administration and monitoring supported technical domain (i.e. Network, Data Center, Telephony, Exchange, Storage, Cloud, Backup, etc)
work and overall performance of regional IM data center (DC) technology systems. Evaluate and ensure processing Manage all licensing exposure within the IM data center and on-premises IM/IM infrastructure to ensure
responsible for managing inbound and outbound calls, directing calls to the appropriate departments or individuals
Responsibilities:
Answering and directing incoming calls in a professional manner
Taking messages and
We urgently require experienced Call Centre Quality Assurers for our client based in Pretoria. MUST have certificate Responsible for Quality Assurance in the Call Centre Customer Service Matric / Grade 12 Quality
Second Line support to users Escalate calls Provide feedback on calls logged Matric Previous experience in
correctly and allocated to the appropriate cost centers or accounts. Resolve discrepancies and issues with
experience Exposure to user experience design, human centered analysis and design will be an advantage. Knowledge
experience Exposure to user experience design, human centered analysis and design will be an advantage. Knowledge
experience
vendor information, chart of accounts, and cost centers. Participate in training sessions to enhance proficiency