Our client is looking for experienced Call Centre Staff Customer Service Representatives to assist clients Requirements · Matric · 1-3 Years’ experience as a Call Centre Customer Service Representative · Ms Office Computer Literate Job Duties · Call Centre Duties – Receive incoming calls to assist with clients / customer policies and procedure of the company · Monitoring calls to report technical assistant to clients · Office Office Administration – Record keeping of all calls and job cards · Managing own customer service support
resolution
our valued policyholders and brokers via inbound calls and web touchpoints to deliver exceptional service
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts management • Telephonic and email support • Video calling experience (advantageous) • Contact centre experience AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high the products working over either voice or video call, live chat, email or text message. • Obtain and
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts management • Telephonic and email support • Video calling experience (advantageous) • Contact centre experience AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high the products working over either voice or video call, live chat, email or text message. • Obtain and
To receive calls, mails, faxes and attend to customer queries. • Answering of customer calls and e-mails To receive calls, mails, faxes and attend to customer queries. • Answer telephonic calls timeously decreasing customer details according to UPD SOPs when logging calls on UPD Online and CRM. • Ensure all queries are and Fridge items. • Duties: Answering of customer calls and e-mails in line with GDP and UPD SOPs Policy report any suspicious activity to the Distribution Call Centre Supervisor as required in terms of UPD SOPs
To receive calls, mails, faxes and attend to customer queries. • Answering of customer calls and e-mails To receive calls, mails, faxes and attend to customer queries. • Answer telephonic calls timeously decreasing customer details according to UPD SOPs when logging calls on UPD Online and CRM. • Ensure all queries are and Fridge items. • Duties: Answering of customer calls and e-mails in line with GDP and UPD SOPs Policy report any suspicious activity to the Distribution Call Centre Supervisor as required in terms of UPD SOPs
We urgently require experienced Call Centre Quality Assurers for our client based in Pretoria. MUST have certificate Responsible for Quality Assurance in the Call Centre Customer Service Matric / Grade 12 Quality
policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high web touchpoint. Resolve a minimum of 30 telephone calls per day. To respond to and resolve about 15 general/claim-related To strive to have zero lost calls per day. To log all telephone calls received on the policy/claim records manner. To always try and retain clients when they call in to cancel their policy. Salary: R11 000 - R16
policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high touchpoint.