(with self-service capabilities) Ensure service levels are defined and met around Availability, Performance customer priorities and drive to improve maturity levels continuously Design and utilise score-cards, surveys tools to monitor KPI, OLA, and SLA compliance Accountable for the strategic direction and guidance of ITSM
us a strong ecosystem to leap to the next growth level and turn the ecosystem upside to find stalwarts To participate in the definition of the higher-level functional and non-functional requirements, analyse Authentication Systems, System, Platform, and Account Migrations, Enterprise Solution Architecture (ESA)
day administration of user accounts and privileges throughout the user account lifecycle. You will be responsible and services. Operational Support: Create user accounts on Active Directory domain and across Application profiles and entitlements throughout the user account lifecycle. Develop and update access control lists in regular DR tests. Advanced Diploma or NQF 7 level in Information Technology is Essential. Relevant
procedures and governance guidelines and Service Level Agreements. To provide technical solutions to the outputs and behaviours ∙ Strive to reach mature levels on the Continuum model by building own and team logical designs into component designs taking into account the solution design, performance requirements and timelines for new developments and agreed service level timelines for repairing defects. Drive Continuous designs take into account all specified requirements and constraints. ∙ Provide level 3 support and production
procedures and governance guidelines and Service Level Agreements. To provide technical solutions to the outputs and behaviours ∙ Strive to reach mature levels on the Continuum model by building own and team logical designs into component designs taking into account the solution design, performance requirements and timelines for new developments and agreed service level timelines for repairing defects. Drive Continuous designs take into account all specified requirements and constraints. ∙ Provide level 3 support and production
their team. The successful candidate will be accountable for contributing to the strategic direction of achieving targets through the provision of an expert level of business and operational support to new app development also oversee management and facilitation, and key account management of system users. They will also be in operations and activities
parties are kept updated Case Management: Take accountability for cases in the department, mitigating risks provide feedback on team members, ensuring quality levels are maintained Be curious to change, evolve and Knowledge of Crystal Reports Knowledge of Sage Accounting Solutions Appreciation for all products and services
requirements and alternative solutions. Identify high-level potential for automation. Establish rapid win automation Make sure that all component designs take into account all of the mentioned criteria and constraints. into granular component designs while taking into account the solution architecture, performance requirements
where problems are being experienced on the Absa account for whatever reasons and re-assigning these incidents resolved remotely within the back-office's service level agreement. Ensuring that incidents logged in Service Service Now and not resolved within the set service level agreement. Ensuring that Absa staff members are