take on the challenges of supporting enterprise-level, mission-critical systems? We are seeking a highly System Support : Manage and support enterprise-level, mission-critical systems within a large IT shared : 3-5 years of experience supporting enterprise-level, mission-critical systems in a large IT shared services provider environment. Technical Skills : Professional-level knowledge of Networking Technologies (MPLS, BGP
Card experience and knowledge – not negotiable Mid-level BA
satisfaction, commitment, and expectations to high service levels and manage escalations adequately
satisfaction, commitment, and expectations to high service levels and manage escalations adequately Manages the entire satisfaction, commitment, and expectations to high service levels and manage escalations adequately Excellent written Management degree or equivalent with a moderate level of related experience Relevant project management certification is preferable Required Experience: Moderate level project management experience preferably in a multinational multinational professional services environment Moderate level client engagement experience Demonstrated understanding
lead plays an important role in maintaining high levels of client satisfaction, by communicating in a professional their behalf. The role aims to ensure enhanced levels of efficiency and productivity, by setting the tickets from cradle to grave Service Level Management Monitor Service Levels and ensure that these are met as over all Helpdesk staff in relation to service levels and functional ownership of all tickets logged all IT Service Management processes, Operational Level Agreements and Underpinning Contracts are adhered
Requirements:
activities.
presentation abilities and composure in front of all levels of technical and business customers or prospects Interact with prospective clients at a senior level. Understand the business requirements of the prospective presentation abilities to all levels in a business i.e., Tech/ C-level. Ideally have experience in the
RFPs Interact with prospective clients at a senior level Understand the business requirements of the prospective presentation abilities and composure in front of all levels of technical and business customers or prospects presentation abilities to all levels in a business i.e., Tech/ C-level Ideally have experience in the
to interact with the business community at all levels, from facilitating design workshops and conducting technology; processes and business needs in varying levels of detail within an area of speciality; and can for Business Analysis and works at the highest levels of abstraction, ambiguity, and complexity within workshops with business users (up to executive level) to gather requirements, generate ideas and validate