English-speaking candidates with 1-5 years prior experience in customer service, ideally within the UK market including phone, email, and live chat, ensuring timely resolution of issues and concerns. 4. Utilize analytical service offerings, and enhance the overall customer experience. 6. Maintain accurate records of customer interactions Property or related disciplines. 2. Previous experience in customer service roles, ideally within the approach and the ability to empathize with clients' needs and concerns. 6. Ability to work independently and
English-speaking candidates with 1-5 years prior experience in customer service, ideally within the UK market including phone, email, and live chat, ensuring timely resolution of issues and concerns. 4. Utilize analytical service offerings, and enhance the overall customer experience. 6. Maintain accurate records of customer interactions Property or related disciplines. 2. Previous experience in customer service roles, ideally within the approach and the ability to empathize with clients' needs and concerns. 6. Ability to work independently and
and display a passenger friendly attitude at all times (even when not on shift and in uniform)
Comply
the prescribed uniform code and name tags at all times
Ensure working areas are kept neat and tidy
Any duties as requested by the management from time to time to ensure no disruptions to operations
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tasks other than those described herein from time to time. Prescribed procedures may be amended by management
as and when required
Key Skills and Experience
Grade 12
Good knowledge
offices 3 times a week. FMCG preferable. Junior - Intermediate resource Google Search Experience and Knowledge
query response times and Maintaining Service Level Agreements Ensuring acceptable talk time and phone availability advantageous 2 years' Contact Centre Leadership experience Passed DC exam advantageous Excellent client investigative and problem-solving skills Excellent time management Ability to prioritize and multitask High
query response times and Maintaining Service Level Agreements Ensuring acceptable talk time and phone availability advantageous 2 years' Contact Centre Leadership experience Passed DC exam advantageous Excellent client investigative and problem-solving skills Excellent time management Ability to prioritize and multitask High
the relevant teams when needed. Requirements: Minimum 1-2 of years experience in a similar role. Excellent
advantageous
and QA sessions. Is available for employees who experience work problems providing appropriate coaching improved performance over an extended period of time. • Effective leadership of the team can lead to absenteeism and turnover improving performance. • Planning time frame is typically 1 week to 1 month Size Team Leaders and meeting service levels; manage resources; good time management • Coaching Skills with an even temperament deviations to client relations / service agreements Experience, Knowledge and Qualifications Education (Formal
Requirements: