realisation of projected benefits. Ensure delivery and governance, including roadmaps, schedule, financials, dependencies Facilitate good program governance, including contracting, program governance meetings, risk management issue management, quality assurance and corporate governance adherence. Ensure optimal allocation of resources
of all systems. Manage the work of all external service providers to ensure compliance with contractual and plan and report accordingly to ensure good governance. Ensure that the design and maintenance of the and service level agreements by engaging and developing project contracts with external service providers
troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network implements standard operating procedures and customer service guidelines relating to IT support. As a Platform L3) you will exercise your excellent customer service skills along with the ability to apply technical Problem, Change, CMDB, Asset, Service Catalogue, Knowledge, and Service Portal as well as custom scoped
strategic planning, innovation, and good governance support services to the province. Ce-I follows the approach followed by the successful bidder in delivery the services: Understanding the strategic goals and the support
Western Cape Report Line : Sectional Lead: Technical Services Division : Technology Scale Code : 401 Position technical & operational broadcast standards. Set service delivery standards and assist the team to achieve faults and less than agreed fault target. Set service delivery standards and lead the team to achieve with digital partners to create resolutions. GOVERNANCE AND OPERATIONAL COMPLIANCE Procurement of correct verification exercise (manual or scan). MANAGED CUSTOMER SERVICE Customers served in technical proficient, friendly
Western Cape Report Line : Sectional Lead: Technical Services Division : Technology Scale Code : 401 Position technical & operational broadcast standards. Set service delivery standards and assist the team to achieve faults and less than agreed fault target. Set service delivery standards and lead the team to achieve with digital partners to create resolutions. GOVERNANCE AND OPERATIONAL COMPLIANCE Procurement of correct verification exercise (manual or scan). MANAGED CUSTOMER SERVICE Customers served in technical proficient, friendly
adherence to Capital Programme Management policies, governance, processes and procedures. Ensure that the project
solutions are secure, compliant, and meet data governance requirements. Provide documentation and support solutions such Data Services and Azure Data Factory. Familiarity with Azure analytics services such as Azure SQL Data Warehouse). Experience with Azure data services such as Azure Data Factory, Azure Data Lake, and
strategies with soft service suppliers i.e. planned, preventative and emergency services.
Management Framework), templates, best practices, training material and research