communication to Team Members to ensure connect(helpdesk) tickets are answered in a timeous and efficient
Responsible for 1st line hardware and software Helpdesk support as well as provide user support in accordance
(IIS) • Nagios and Monitoring • Linux (Ubuntu) • Helpdesk and Support Experience • Technical Problem Solving
requests and ensure all calls are logged at the helpdesk
Communicate repairs / feedback to FM via
areas of responsibility
requests and ensure all calls are logged at the helpdesk
Communicate repairs / feedback to FM via
problems are and where support is needed Work with helpdesk staff and other delivery teams to solve tickets loops between the school principal, facilitators, helpdesk, operations, finance, HR and IT Prepare data and
problems are and where support is needed Work with helpdesk staff and other delivery teams to solve tickets loops between the school principal, facilitators, helpdesk, operations, finance, HR and IT Prepare data and
Duties: Ensuring all calls are logged into the helpdesk system and having ownership that all progress Recruitment. Ensuring all calls are logged into the helpdesk system and having ownership that all progress
vehicle records, etc. Communication with SFI helpdesk to provide accurate feedback Active contribution