experience as a First Line Support Technician or Helpdesk Support Technician. • Minimum 2 year working experience
service requests. Responsible for monitoring all IT helpdesk queries. Any reasonable requests from Executive
such as system administrators, security analysts, helpdesk support and 3 rd party Vendors. Adaptability:
and resolve faults, as logged on the Companies Helpdesk System, escalating to the Head of IT where necessary
of these types:
Support:
KPA: User Desktop Support: Manage/oversee user helpdesk and single ticketing system. Attend to more complex queries/ticket and improve user satisfaction. Report on helpdesk and single ticketing system activity and effi
problems are and where support is needed Work with helpdesk staff and other delivery teams to solve tickets loops between the school principal, facilitators, helpdesk, operations, finance, HR and IT Prepare data and
Duties: Ensuring all calls are logged into the helpdesk system and having ownership that all progress Recruitment. Ensuring all calls are logged into the helpdesk system and having ownership that all progress
to 2 nd Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer hardware