Responsible for ensuring that the products meet the customer needs, preferences, and expectations, as well analyzing customer feedback, and optimizing product pricing and promotions. Ensure customer satisfaction satisfaction by analyzing customer journeys and surveying customers Assist Ecommerce team with analysis and improvement improvement of customer processes and inventory improvement through generating product reports for decision limited to: Collaborate on developing e-commerce customer experience and operational plan to support business
or digital strategist. As an integrated agency servicing established retail brands, candidates are able advocacy – promote brand values, products and services while maintaining a consistent brand voice and improvement. Social listening – monitor and report on customer feedback, sentiments and conversations to inform strategies, identify opportunities and address customer concerns. Collaborations and partnerships – identify platforms. Experience in community engagement, customer support, or public relations is a plus. Ability
Construction, Property, Hospitality, Energy, Financial services Sectors and Technology industries. We seek a vibrant coordination for customers. Perform analysis from questionnaires to understand customer needs. Contribute activities. Find new innovative ways to market products/services. Prepare and present reports accurately as and relationships with clients to ensure exceptional service. Possess in-depth product knowledge and be able
channels.
position is influenced by your drive to understand customer needs and create value.
R
capture value through differentiated product and Service offerings.
Determine the influence of external
increase value and market share.
Monitor customer needs in target segments, resulting in the development
development of a clear "Voice of Customer" perspective for the business.
Direct promotional
maximize customer awareness and engagement with the complete basket of product goods and services, thereby marketing teams. Effectively connect with existing customers and acquire new ones. Analyse the company's social
maximize customer awareness and engagement with the complete basket of product goods and services, thereby teams.
- Drive the vision for product language across customer touchpoints.
- Identify and address problematic problematic moments in user flows to enhance the overall customer experience.
- Define communication standards Copywriting, preferably in the Insurance or Financial Services industry
Technical Skills:
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or Cape Town. The main purpose is to optimize customer experience, collaborate with internal partners and manage multiple projects. Customer Experience: Cultivate strong customer relationships and establish internal teams to deliver comprehensive support to customers and guarantee their satisfaction. Product/Equipment meet customer demands. Market Awareness: Develop strategic plans to identify potential customers and convert Product Development: Work collaboratively with customers and Original Equipment Manufacturers (OEMs) to
Reference: PE002402-RW-1 Our client in the Financial Services industry is currently looking to employ an experienced higher, in financial/business/commerce or Marketing Services or related fields is required. Any other formal or Client Experience Accountability. Financial Services Preferential. BU Management/Distribution/Digi Distribution/Business Unit Management in Financial Services or Networked industries. Alternatively experience strategic partners. Experience in the financial services industry would be highly advantageous. Experience