activities; People management: Effectively manage staff to delivering IT training service to users; Ensure measures/agreements are in place; Coach and mentor staff to achieve agreed performance target,s and develop skills development plan for staff; Conduct performance reviews with staff as per the Performance Management Management Policy; Engage in regular team meetings with staff; Communication and teamwork: Be an ambassador for ITS projects; Training planning: Coordinate ITS staff training, including determining needs and objectives
Manage staff including developers, business analysts, project managers and applications support staff
Specialists, Technical Specialists, and administrative staff. Lead, manage and grow the Client Services business Specialists, Technical Specialists, and administrative staff. This individual is accountable for all aspects
communication. Provide technical support to field staff on bug fixes. Testing and Implementation Ensure support to field staff. Provide training and create training manuals to field staff. Conduct debugging
equipment
and support clients on the Video products. Assist staff with escalated calls and queries that relate to Solutions. Communicate new features or products to staff and ensure thorough coaching that they are competent
Organisation Culture building initiatives (e.g., staff surveys etc.). Participate and support corporate advising on systems development and service delivery staff on policies; procedures and standards Ensure smooth Organisation Culture building initiatives (e.g., staff surveys etc.). Ensure due dates for report delivery
Organisation Culture building initiatives (e.g., staff surveys etc.). Participate and support corporate advising on systems development and service delivery staff on policies; procedures and standards Ensure smooth Organisation Culture building initiatives (e.g., staff surveys etc.). Ensure due dates for report delivery
Reporting: Provide project updates to executive staff, including steering committees, status reports,
Reporting: Provide project updates to executive staff, including steering committees, status reports,