Manager in managing the support, processes and staff involved in the support of the customers' systems agents/technical staff when problem areas are identified. • Ensure effective training for support staff by scheduling scheduling ongoing training programs. • Schedule support staff in a manner to ensure uninterrupted support service immediately where low performance is present. • Monthly staff performance stats – report back to Service Delivery performance so it can be formally addressed • Quarterly staff KPI discussions • Weekly; monthly; quarterly and
ates need to have a solid background in the Hospitality, Tourism or relevant sector, understanding ICT
engage with is unwavering. Our client in the hospitality sector is seeking a Business Application Support
engage with is unwavering. Our client in the hospitality sector is seeking a Business Application Support
Manage staff including developers, business analysts, project managers and applications support staff
User support on Shop 7
Specialists, Technical Specialists, and administrative staff. Lead, manage and grow the Client Services business Specialists, Technical Specialists, and administrative staff. This individual is accountable for all aspects
communication. Provide technical support to field staff on bug fixes. Testing and Implementation Ensure support to field staff. Provide training and create training manuals to field staff. Conduct debugging
implementations (retail) Office Support: Assisting staff with IT queries related to their duties Assisting technical queries Anydesk remote support for all staff Sourcing IT equipment Branch management access (retail account management Setup of Desktop/laptop for new staff Key Cloak Manage IT Team & Weekly Roster Manage
equipment