Creating documentation and delivering customer and staff training where required Hybrid role – 50% office
Establish responsible deadlines for reporting staff and personal work plans Accountability: General
including end-users, SMEs, project managers and senior staff members by providing input to business requirements
facilitate further training identified for allocated staff to ensure they remain current in expertise required
facilitate further training identified for allocated staff to ensure they remain current in expertise required
resolution
and any office devices
Communicate to all staff on any IT issues or events
Pro-active monitoring
devices and any office devices Communicate to all staff on any IT issues or events Pro-active monitoring
end-to-end solutions
occur.
- Share information with technical staff and document solutions found.
Reporting