division of IDM has an opportunity for a Client Services Team Leader. As part of our exciting growth, we we are currently seeking a Client Service and Retention Team Leader. The successful candidate will manage manage a team of Client Service and Retention Consultants, will be part of the Leadership team, and will will report directly to the Client Service Manager. The candidate must be highly efficient, energetic improved Client query response times and Maintaining Service Level Agreements Ensuring acceptable talk time
Customer Service Resolve all client queries /complaints initiated by the client and ensure that the relevant clients on email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations other client problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed least 2 to 3 years experience in shipping Customer Services Orientation Excellent Communication and Interpersonal
compare Estate Agent performance seeks a Client Services Agent to focus on their B2C clientele. The Client responsible for delivering exceptional customer service to clients seeking to compare Estate Agents for candidates with 1-5 years prior experience in customer service, ideally within the UK market. Key Responsibilities: internal teams to address customer feedback, improve service offerings, and enhance the overall customer experience disciplines. 2. Previous experience in customer service roles, ideally within the UK market. 3. Excellent
1 Year related experience. Deliver exceptional service that exceeds customers’ expectations through proactive order to drive and achieve relevant product and service targets. Ensure all communications with clients loop. Provision of an efficient administration service through careful and timeous planning, reporting
requirements
Customer Service Resolve all client queries /complaints initiated by the client and ensure that the relevant clients on email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations other client problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed least 2 to 3 years experience in shipping Customer Services Orientation Excellent Communication and Interpersonal
MINIMUM
>At least 6 months experience performing Lash services
communication skills Provide excellent customer services Excellent verbal skills in English and Afrikaans
evasion and fraud control
Clear busses during service and events
Ensure that cards of all passengers
information such as links to other public transport services such as rail
Operate sliding doors and ensure
ensure that itâs closed when no services are at the station/platform
Responsible for passenger
/>Multi skilled to provide cashier and validator services
Assist with special events and monitor crowd
a passion for delivering exceptional customer service.
Responsibilities: