adventure of being a Client Experience Manager in security services. Your mission? To make sure customers delivering top-notch service and handling all the ins and outs of our Security Services Department. Your five years of hands-on experience managing operations and service delivery in complex customer environments Additionally, you have at least two years of program management experience, specifically in implementing multi-disciplined Whether you've directly managed projects or have had exposure to project management, your insight will be
DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES TRAINING MANAGER (IT) PEROMNES POST LEVEL 8 The successful limited to: Operational training management: Refine and optimise the annual ITS training plan; Design, develop deliver training programmes and individual classes; and present instructor-led and online training sessions; Review training materials and documentation and keep them up to date; Create and communicate training schedules consultation with Management; Establish and maintain a database to track training participants' status
Development Solutions External Client Service Account Manager. Permanent position Matric certificate/ certificate/ Grade 12 BCom qualification OR Industrial engineering OR IT Software qualification, OR other Driver’s working experience in the IT software solutions services rendered to EITHER: the Pension, Provident and Financial services /OR Healthcare Industries or other financial services Must have Project Managing working Software solutions and in SDLC and Agile Project Management businesses processes Experience gained in travelling
individual to manage and develop the water services capabilities to deliver world class services to their globally. The ideal candidate should love to develop, manage and get the best from their team Minimum requirements: Hydrogeology/Water Science/Hydrology or similar Management Development Programme (MDP) or similar qualification qualification would be beneficial Project Management Certificate would be beneficial Registered with a professional or more years management experience leading teams of 5 staff Experience managing managers would be beneficial
The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service demands, a good service desk manager must have: The ability to build a cohesive team and to manage people effectively understanding of the strategic vision for the service desk and the ability to set the long-term direction Knowledge and understanding of best practices for service management. Strong communication skills, including the
Lead the support groups in providing support services, reporting on performance of the team against Overseeing the desk day-to-day operations of the desk Manage Client relationship (both internal and external procedure definition. Employee skills development, Training, perfromance recognition and reward. Technical Provide Tier 1 support for Voice technologies, IP services and transport technologies. Resolve all technical customers for the specified technologies. Operations Management Identify opportunities for the appropriate and
seasoned professional with a passion for client services and leadership? An exciting opportunity awaits dynamic and experienced Business Unit Manager to oversee our client services division. In this role, you will a track record of delivering results in client services, we invite you to join our team and be part of Demonstrated ability to drive revenue and manage client service contracts Minimum Desired Experience: Minimum client service operations, including end-user devices (printing, laptops, desktops, managed service desk
for a Head Service Manager who can; but not limited to; develop support service management, develop new
ITSM tool requirements and ensuring Capacity Management Plans and Capacity Monitoring are in place, and
ion
At least 5 yearsexperience in a Service management environment
Experience working in Risk
HVAC, Fire and Wet Services Specialists seek experienced Regional Project Manager for the WC Region Project Resourcing, Project Management, Project Financial Management, OSHEM and Compliance Management, Sales and Marketing Degree/National Diploma in Project Management 6 years in project management of built environment projects required, Experience in fire protection, HVAC, Wet Services, good budgeting, planning, and organizing skills
is growing, and we are hiring another Field Service Engineer for our client in Southern Suburbs, Cape Town Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress systems Details Resolution summary Escalation management Accurate time logging Client support Using the Systems or engineering Min 3 years relevant working experience as a Field Service Engineer in the ICT Excellent communication skills Exceptional client services experience Detailed orientated Computer literate