centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with
while maintaining a high standard of customer service. They also respond to claim-related queries and
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centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with while maintaining a high standard of customer service. They also respond to claim-related queries and Responsibilities: To be logged onto the Client Services inbound telephone queue and web touchpoint. Resolve Maintain and update your daily workflow queue for management reporting. To strive to have zero lost calls required for assessing the claim. Liaising with the Manager regarding the claim decision about a client query
claim expectation is adequately addressed and managed by applying the principles and effectively communicating
targets with a high level of accuracy and within service turnaround time.
To maintain and update your
priority and escalated claims as identified by management are processed within 2 hours.
Interacting
note that the first 3 months of probation and training will be done within our Client Contact Centre
position, they will still have their probation and training within the Client Contact Centre and may only
claim expectation is adequately addressed and managed by applying the principles and effectively communicating targets with a high level of accuracy and within service turnaround time. To maintain and update your daily priority and escalated claims as identified by management are processed within 2 hours. Interacting with note that the first 3 months of probation and training will be done within our Client Contact Centre position, they will still have their probation and training within the Client Contact Centre and may only
claim expectation is adequately addressed and managed by applying the principles and effectively communicating targets with a high level of accuracy and within service turnaround time. To maintain and update your daily priority and escalated claims as identified by management are processed within 2 hours. Interacting with note that the first 3 months of probation and training will be done within our Client Contact Centre position, they will still have their probation and training within the Client Contact Centre and may only
fraud investigation a bonus 5 years in a customer service contact center environment Strong analytical, investigation may be fraudulent Liaise with internal teams to manage and investigate refunds Analyze refund data and the legitimacy of their claims Participate in training sessions on fraud prevention and process controls
futures to them. The role calls for formal in-house training, the completion of the prescribed Regulatory exams exams, accreditation with the Financial Services Regulatory authority and requires continuous professional estate. Provide pro-active, on demand financial service and advice to customers within your allocated customer
futures to them. The role calls for formal in-house training, the completion of the prescribed Regulatory exams exams, accreditation with the Financial Services Regulatory authority and requires continuous professional estate. Provide pro-active, on demand financial service and advice to customers within your allocated customer
Reference: CPT003480-Jol-1 Are you customer service driven and exceptional at addressing customer concerns compulsory Minimum of 2 years supervisory experience managing staff Ability to do SHIFT WORK Clear CREDIT record escalated issues and ensure customer satisfaction Training, scheduling, and supervising rental agents and compliance with insurance policies and rental agreements Manage vehicle reservations and allocations when short-staffed Administrative duties include preparing reports, managing rental agreements etc Salary: negotiable dependent
compulsory