Requirements: Experience not essential, as full training will be provided Excellent communication skills
ponsibilities:
Customer Service Resolve all client queries /complaints initiated by the client and ensure that the relevant email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations where required. Communication Keep departmental management advised of notable developments, i.e New Clients problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed of any problems least 2 to 3 years experience in shipping Customer Services Orientation Excellent Communication and Interpersonal
strictly in accordance with the contractâs Quality Management System encompassing
Â
The Company
/>Customer Relations
Cash Management Procedures
Passenger Management Procedures
Security Procedures
Management Procedures Protocols
Monitor fare evasion
evasion and fraud control
Clear busses during service and events
Ensure that cards of all passengers
of the Company Stations and stops
Queue management at kiosks
All other transport related relevant
We are currently looking for a dynamic Customer Service Call Center Agent (Outbound) to join our team in
to promote products and services
- Provide exceptional customer service by addressing inquiries
Strong attention to quality control and time management
- Effective persuasion and negotiation abilities
skills.
1 Year related experience. Deliver exceptional service that exceeds customers’ expectations through proactive order to drive and achieve relevant product and service targets. Ensure all communications with clients loop. Provision of an efficient administration service through careful and timeous planning, reporting
MINIMUM
>At least 6 months experience performing Lash services
communication skills Provide excellent customer services Excellent verbal skills in English and Afrikaans
assist with costings and quotes