Reference: DBN000800-AD-2 Our client, a retail clothing group has a need for an experienced and all-rounder all-rounder IT Executive to join their management team. Imperative in this role is the previous experience experience and understanding of the RETAIL industry (business processes and systems). This role is aimed at someone the environment: Encompasses Retail systems, eCommerce, processes, managing 3rd party IT suppliers and as direct imports. There is no existing team to manage - it is a strategic and planning role, building
will provide 2nd level IT application support to business at a senior technical level, as well as assist environment specific problems. Assisting with change management procedures and with improving release and operations Provide 2nd line application technical support on all Retail and Warehouse application s on SQL databases. Troubleshooting deployment techniques and procedures. Escalate and manage incidents with software vendors if required. Updating internal knowledge base and documentation. Work with business departments to continuously drive application
Purpose Experienced Trainer is required to deliver training in line with the company and client objectives improve the content and delivery styles required to train new trainees and develop the existing agent capabilities product and skills knowledge. Client Facilitate Training group as per Client curriculum requirements Multi to be delivered from various industries Conduct Training Needs Identification as per project requirements variance is less than 5% Support Projects/BQ Management/Campaign Launches, Upskills, Refreshers Take
Purpose Experienced Trainer is required to deliver training in line with the company and client objectives improve the content and delivery styles required to train new trainees and develop the existing agent capabilities product and skills knowledge. Client Facilitate Training group as per Client curriculum requirements Multi to be delivered from various industries Conduct Training Needs Identification as per project requirements variance is less than 5% Support Projects/BQ Management/Campaign Launches, Upskills, Refreshers Take
correctly and consistently Individual and team service delivery against agreed SLAs and KPIs Adherence budget, including management of third-party resources where applicable Coaching and training users with regards calls related to Human Resources (Organizational Management, Personnel Administration, Payroll South Africa Attendance, Leave and absence management, Learning, Performance Management and data interfaces) requests requests across Client Business Units. Coordinate the monthly system maintenance life cycle from receiving
Operational systems and End user systems meet all business and contractual requirements while monitoring Ability Methodical & Process Orientated Self Management Pro-active Results Driven Customer focused Duties: accuracy System changes will be defined by the business and must be communicated to the responsible parties escalate system's deviations to operations manager All business KPI's and Reporting (daily/weekly/monthly) (daily/weekly/monthly) Continuous analysis of business processes and operations systems for possible enhancements and improvements
Required Minimum Education / Training
Degree/Diploma or a relevant
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satisfaction levels. Required Minimum Education / Training Degree/Diploma or a relevant tertiary qualification experience in Service, Consulting, and Implementation In-depth understanding of the customer services model and and of the customers' business environment. In-depth knowledge of PeopleWare and Payroll At least 3 years' PeopleWare services in various industries Technical: Good understanding of the total TCTS business model Good understanding of the consulting process and delivering the service to clients Good understanding of basic financial
satisfaction levels. Required Minimum Education / Training Degree/Diploma or a relevant tertiary qualification experience in Service, Consulting, and Implementation In-depth understanding of the customer services model and and of the customers' business environment. In-depth knowledge of PeopleWare and Payroll At least 3 years' PeopleWare services in various industries Technical: Good understanding of the total TCTS business model Good understanding of the consulting process and delivering the service to clients Good understanding of basic financial
Requirement Gathering : You work closely with business stakeholders to understand their requirements Process Analysis : You analyze existing client business processes to determine their suitability for automation ensure they meet quality standards and fulfill business requirements. This includes unit testing, integration optimizing automation processes. Documentation and Training : You document RPA solutions, processes, and best may provide training and support to business users or other team members on using and managing RPA tools