report to a National Deployment and Transport Manager. Purpose of the Position The intention of the internship customer (Data mining) Improve and optimize internal business processes. Collate all internal information operational and Distribution Design reports Work on customer service programme – create informed customer experience interpretation. Evaluate customer service and communicate results back to the business To qualify for selection communication and presentation skills Effective me management Ability to multi-task and perform under pressure
Ensure that new practices have been booked for training. • Providing all relevant parties with weekly all functionalities on VeriClaim. • Effective training and facilitation techniques. • Effective presentation presentation skills. • Effective practice management skills. • Tenacious and accurate, with a confident, Effective management of stress. • Ability to take initiative. • Conflict management. • Ability to manage multiple multiple tasks simultaneously. • Excellent time management and organisational skills. • Deadline focused
Ensure that new practices have been booked for training. • Providing all relevant parties with weekly all functionalities on VeriClaim. • Effective training and facilitation techniques. • Effective presentation presentation skills. • Effective practice management skills. • Tenacious and accurate, with a confident, Effective management of stress. • Ability to take initiative. • Conflict management. • Ability to manage multiple multiple tasks simultaneously. • Excellent time management and organisational skills. • Deadline focused
Purpose of the Role: The role is to support Customer Service Agents in delivering exceptional customer experience tactical and strategic level, by leading, performance managing, developing, and motivating agents. Competencies processes and best practices. Should be a people manager who can inspire people to succeed in the industry handle team and customer emotions in a service industry where service interruption is common. 2 years Team Team Leader experience (Managing a team of more than 10) Computer literate (MS Office, Word, Excel, PowerPoint
Purpose of the Role: The role is to support Customer Service Agents in delivering exceptional customer experience tactical and strategic level, by leading, performance managing, developing, and motivating agents. Competencies processes and best practices. Should be a people manager who can inspire people to succeed in the industry handle team and customer emotions in a service industry where service interruption is common. 2 years Team Team Leader experience (Managing a team of more than 10) Computer literate (MS Office, Word, Excel, PowerPoint
internal teams to help improve our products and services. Policy Adherence: Follow communication scripts customer support experience or experience as a client service representative. Strong phone contact handling skills. Ability to multitask, prioritize, and manage time effectively. Soft Skills: Empathy and a customer-oriented approach. Patience and ability to manage stress. Strong problem-solving skills. Effective Examples: Customer Satisfaction Score (CSAT) Service Level (Response Time) Resolution Rate Call
internal teams to help improve our products and services. Policy Adherence: Follow communication scripts customer support experience or experience as a client service representative. Strong phone contact handling skills. Ability to multitask, prioritize, and manage time effectively. Soft Skills: Empathy and a customer-oriented approach. Patience and ability to manage stress. Strong problem-solving skills. Effective Examples: Customer Satisfaction Score (CSAT) Service Level (Response Time) Resolution Rate Call
Our Team in KZN!
German-speaking Customer Service Advisors | R288K/annum
Are you fluent
individuals to join our team as German-speaking Customer Service Advisors at our state-of-the-art office in Durban
helping others and providing exceptional customer service
Strong interpersonal skills and attention
policies and procedures. To provide external customer services to Branches and Customers. Customer on Boarding
policies and procedures. To provide external customer services to Branches and Customers. Customer on Boarding