sales opportunities through inbound lead follow-up and outbound cold calls and emails. Understand customer
waste abuse Duties and responsibilities Outbound calls Manage Member High utilisation Establish or verify motivation to fund managers where necessary Inbound calls Manage Member GP consultation -Authorise GP start of shift. -Answer all telephone calls and ensure that lost calls are limited to the required service all schemes. Answer all incoming calls within 1 ring Adhere to all call centre policies and procedures
Managed services & support. Inbound & Outbound Sales. Cold calling. Weekly sales report. Resolving
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements customer requests from varied inbound sources into the company's Call Management System. Required to can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
services on behalf of client companies from an inbound to an outbound process of finished goods.
for the inbound calls for all lines assigned to Group Schemes
annual budget process, working with relevant cost center budget owners to create a realistic operational
opportunities in Finance! For more information, please call Lindsey Lombard
annual budget process, working with relevant cost center budget owners to create a realistic operational opportunities in Finance For more information, please call Lindsey Lombard R 700000 - R 800000 - Annually
account aging buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly query handling will be checked. Quality of e-mails, calls and letters sent will be evaluated. Quality of notes
account aging buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly query handling will be checked. Quality of e-mails, calls and letters sent will be evaluated. Quality of notes