skills
Boland area is looking to appoint an E-Commerce Inbound Manager to manage the incoming stock at the company's medium team of warehouse staff. Oversee the stock inbound process and related daily operations. Receive fresh product quality and cold chain throughout the inbound process. Oversee storage and warehousing. Coordinate fine picking stock. Manage the warehouse team and inbound drivers. Liaise with the procurement team. Develop
looking for a Call Centre Supervisor to join their team. Reporting to the Credit and Call Centre Manager Manager, the Call Centre Supervisor, is responsible for the effective management of the Call Centre team whose individuals to become knowledgeable and skilled Call Centre Agents Driving sales and service through operational decision making Monitoring quality of calls to ensure the desired service levels are maintained Years' Call Centre experience preferably in a leadership role Tech savvy with knowledge of call centre
Boland area is looking to appoint an E-Commerce Inbound Manager to manage the incoming stock at the company's medium team of warehouse staff. Oversee the stock inbound process and related daily operations. Receive fresh product quality and cold chain throughout the inbound process. Oversee storage and warehousing. Coordinate fine picking stock. Manage the warehouse team and inbound drivers. Liaise with the procurement team. Develop
looking for a Call Centre Supervisor to join their team. Reporting to the Credit and Call Centre Manager Manager, the Call Centre Supervisor, is responsible for the effective management of the Call Centre team whose individuals to become knowledgeable and skilled Call Centre Agents Driving sales and service through operational decision making Monitoring quality of calls to ensure the desired service levels are maintained Years' Call Centre experience preferably in a leadership role Tech savvy with knowledge of call centre
Managed services & support. Inbound & Outbound Sales. Cold calling. Weekly sales report. Resolving
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements customer requests from varied inbound sources into the company's Call Management System. Required to can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
services on behalf of client companies from an inbound to an outbound process of finished goods.
account aging buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly query handling will be checked. Quality of e-mails, calls and letters sent will be evaluated. Quality of notes
account aging buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly query handling will be checked. Quality of e-mails, calls and letters sent will be evaluated. Quality of notes