managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and providing daily direction and communication to agents to ensure that daily and weekly targets are met to escalated customer issues from Agents Continually evaluate agent performance and conduct regular quality assurance checks of call and ensure processes and procedures are adhered to. Coach Agents on issues arising Authority • The job holder ensures that the team of agents follow the required instructions, company decision
fitness industry Formal or informal training in a call center environment Fluent in both written and verbal Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability to planning tools nationally to support in-house call center operations. Build and lead the teams that are
advice Sign up a minimum of 5 active lead referral agents Complete weekly reports that reflect leads, quotes (continuous professional development) points Call center agents not preferred unless they have a minimum
advice Sign up a minimum of 5 active lead referral agents Complete weekly reports that reflect leads, quotes (continuous professional development) points Call center agents not preferred unless they have a minimum
Town and Johannesburg is looking for a Principal Agent - Project/Contract Manager to join their Cape Town development/construction Project Management/Principal Agent experience Knowledge and experience in JBCC Minor due diligence Managing projects as the Principal Agent working with client-appointed quantity surveyors detailed CV to engineering.jobsmspstaffing.co.za or call the team on 021 555 0432.
coordinate, and monitor logistics operations, including inbound and outbound transportation, inventory management distribution of goods in warehouses and distribution centers to optimize space utilization and minimize damages
coordinate, and monitor logistics operations, including inbound and outbound transportation, inventory management distribution of goods in warehouses and distribution centers to optimize space utilization and minimize damages
within travel / insurance / medical assistance / call center highly advantageous FSB registered – highly beneficial
within travel / insurance / medical assistance / call center highly advantageous FSB registered – highly beneficial
companies to ensure favorable terms for the medical center. This includes negotiating reimbursement rates which ones would be most beneficial for the medical center and its patients. This involves evaluating factors as the main point of contact between the medical center and insurance companies, addressing any issues reimbursement process to ensure that the medical center receives proper payment for the services rendered Staff : You may be involved in educating medical center staff on insurance-related matters, such as coding