through Prospecting and Cold Calling Activities
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and providing daily direction and communication to agents to ensure that daily and weekly targets are met to escalated customer issues from Agents Continually evaluate agent performance and conduct regular quality assurance checks of call and ensure processes and procedures are adhered to. Coach Agents on issues arising Authority • The job holder ensures that the team of agents follow the required instructions, company decision
and qualification of all leads from all sources (inbound + outbound from all activities including SDRs own qualification
advice Sign up a minimum of 5 active lead referral agents Complete weekly reports that reflect leads, quotes (continuous professional development) points Call center agents not preferred unless they have a minimum
advice Sign up a minimum of 5 active lead referral agents Complete weekly reports that reflect leads, quotes (continuous professional development) points Call center agents not preferred unless they have a minimum
Town and Johannesburg is looking for a Principal Agent - Project/Contract Manager to join their Cape Town development/construction Project Management/Principal Agent experience Knowledge and experience in JBCC Minor due diligence Managing projects as the Principal Agent working with client-appointed quantity surveyors detailed CV to engineering.jobsmspstaffing.co.za or call the team on 021 555 0432.
PBX personnel.
2.Responsible for answering calls in the reservation and PBX Que when needed
3
Consistently monitors and controls call volume.
8.Available to all agents/operators for assistance during
customer call backs to provide an update on the progress of the query
coordinate, and monitor logistics operations, including inbound and outbound transportation, inventory management distribution of goods in warehouses and distribution centers to optimize space utilization and minimize damages
coordinate, and monitor logistics operations, including inbound and outbound transportation, inventory management distribution of goods in warehouses and distribution centers to optimize space utilization and minimize damages