of the role is to allocate, monitor and manage calls received for support and ensure completion of the the service within the clients SLA. Updating the call logging system. Scheduling and following up with managing calls. Updating the daily, weekly and monthly dashboard. Compling a breakdown of calls to the the team or when requested. Escalating calls to management. 6 months to 1 year experience with an IT admin
Midrand. KEY RESPONSIBILITIES Lead and align Contact Centre solutions and partners to identify and qualify Present and sell the Enghouse Interactive Contact Centre Solution in coordination with the Pre- Sales teams
Close User Support Calls. Chace 1st Line Desktop Support Technicians to close calls. General Administration questions, to make the right diagnoses so that the call can be logged correctly. Email updated CV's to thembieqplus
based at one of their state-of-the-art contact centres in either Johannesburg, Umhlanga, Gqeberha or Cape week)
based at one of their state-of-the-art contact centres in either Johannesburg, Umhlanga, Gqeberha or Cape Willingness to work shifts in person at a contact centre Reliable transport Excellent time management skills
based at one of their state-of-the-art contact centres in either Johannesburg, Umhlanga, Gqeberha or Cape Willingness to work shifts in person at a contact centre Reliable transport Excellent time management skills
manage the overall operations of the Distribution Centre. Responsible for the efficient and effective function ensure the sustainability of the Distribution Centres operations at the right cost to the right quality safety and quality protocols in the distribution centre. • To be part of the Food safety Team and custodian order to solve problems within the distribution centre. • Ensures a good corporate culture is maintained
manage the overall operations of the Distribution Centre. Responsible for the efficient and effective function ensure the sustainability of the Distribution Centres operations at the right cost to the right quality safety and quality protocols in the distribution centre. • To be part of the Food safety Team and custodian order to solve problems within the distribution centre. • Ensures a good corporate culture is maintained
manage the overall operations of the Distribution Centre. Responsible for the efficient and effective function
ensure the sustainability of the Distribution Centres operations at the right cost to the right quality
safety and quality protocols in the distribution centre.
• To be part of the Food safety Team and
order to solve problems within the distribution centre.
• Ensures a good corporate culture is maintained
Lead