Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team.
external client is looking for a Specialist Operations Centre for one of their clients based in Johannesburg client requirements. The Specialist Operations Centre must have experience in developing business cases
OF DUTIES : Handle telephone queries. Record all calls received. Attend to all claims queries received
As a preferred supplier to one of our blue-chip, retail, corporate clients based in the CBD, we are seeking to appoint an experienced Programme Manager, on an initial 12 month contract, to manage and execute a multi-year programme of strategic and operational online initiatives, from the opportunity
Project Manager L3 - Infrastructure & Data Centre Specialist to join their team in Sandton on a contract related to a move of infrastructure between Data Centres.
Knowledge, Skills and
experience in a Call Centre environment to join their team on a 3 year contract The contact centre service will support. Telephonic support (both inbound and outbound). Walk-in centre face to face support. Instant Messaging/AI
be responsible for managing inbound and outbound calls, directing calls to the appropriate departments
Responsibilities:
Answering and directing incoming calls in a professional manner
Taking messages and
pertaining to workplace concerns and violations via inbound calls that enable our client's customers around the record Minimum 2 years work experience in a Call Centre Customer Care, claims or insurance sales Additional
We urgently require experienced Call Centre Quality Assurers for our client based in Pretoria. MUST have certificate Responsible for Quality Assurance in the Call Centre Customer Service Matric / Grade 12 Quality Assurance
delivery standards.
Inbound Phone Statistics
Call reporting reporting