Attributes: Knowledge of governance of a Services Desk Level 2 function to ensure the overall IT and Operations Required Experience: Seasoned level of experience in a similar role Seasoned level of experience managing support customers Seasoned level of client services / support management experience Seasoned level of experience, Seasoned level of experience working in a team-oriented, collaborative environment Seasoned level of experience outsourced IT service delivery / management Seasoned level of experience with in-house or outsourced service
motivate staff and lead by example
years at senior management level
order to enable informed decision making at all levels. Job Responsibilities: Conduct research by undertaking Requirements Definition (BRD) to produce a High Level Design (HLD). Deliver final solution by obtaining and agree proposed solution as contained in High Level Design (HLD) Document by iterative engagements with sessions and defining the relevant operational level agreements. Ensure work is completed on time by
workshops with business users (up to executive level) in order to gather requirements, generate ideas to interact with the business community at all levels, from facilitating design workshops and conducting for Business Analysis and works at the highest levels of abstraction, ambiguity, and complexity within technology; processes and business needs in varying levels of detail within an area of speciality; and can
workshops with business users (up to executive level) in order to gather requirements, generate ideas to interact with the business community at all levels, from facilitating design workshops and conducting for Business Analysis and works at the highest levels of abstraction, ambiguity, and complexity within technology; processes and business needs in varying levels of detail within an area of speciality; and can
Card experience and knowledge – not negotiable Mid-level BA
in-house training at Dealer level. Analysing tools and equipment status at Dealer level and recommending corrective effectively at all levels. Good written and verbal communication skills at all levels Good negotiation data sets effectively. High level of detail consciousness / accuracy High level of energy, enthusiasm and
Requirements:
the company. Job Requirements: NQF Level 6 (360 credits - 8 level framework) in Marketing, Communications