customer or service delivery Successful service delivery – manage service delivery SLA achievement and high
resolution of issues to enhance client service delivery Manage client query processes and ensure accurate
and client end-users in support of the Service Delivery Manager. Liaises with 3rd party vendors to resolve
Service Delivery Manager – Operations The individual must play a critical role in ensuring the alignment consistency and quality in service delivery. 1. Customer Relationship Management (CRM): Understanding CRM ensure minimal impact on service delivery. Solution creating and crisis management skills. 9. Financial Acumen:
Our client is seeking a dynamic Facilities Manager to oversee the maintenance and enhancement of their retail environments. This role is pivotal in ensuring that the properties under management are operating at peak efficiency, safety, and comfort for tenants and visitors alike. Responsibilities: -
staff performance stats – report back to Service Delivery Manager on monthly performance and low performance
staff performance stats – report back to Service Delivery Manager on monthly performance and low performance
resolution of issues to enhance client service delivery Managing client query processes, tracking, and
Passionate about excellent customer service delivery. Self-managed. Excellent organising skills with the
maintenance services management; service delivery; reporting; risk management; soft and hard services management