Identify Problems and Resolve Queries Identify problems requiring analyses, work with IT management and support teams on the root causes, following industry standards to develop improvement plans. Advise management and support leads on corrective actions to prevent reoccurrence of problems. Drive Qu
experience of in-house / outsourced IT service delivery / management • Seasoned level of experience with with in-house or outsourced service delivery and/or management • Seasoned level of experience of managing
resolution of issues to enhance client service delivery Manage client query processes and ensure accurate
for the Administration team service delivery Maintain operational management documents including workflow
that will ensure the enhancement of service delivery and the management of performance. They extract and
In-depth service delivery knowledge, escalation procedures, incident and problem management, change management
In-depth service delivery knowledge, escalation procedures, incident and problem management, change management
departments to ensure efficient service delivery. • Consistently manage own priorities to achieve all deliverables
departments to ensure efficient service delivery. • Consistently manage own priorities to achieve all deliverables
departments to ensure efficient service delivery. • Consistently manage own priorities to achieve all deliverables