applicant will be reporting to the Assistant Service Delivery Manager (JHB) or their nominees at GAAP where
In-depth service delivery knowledge, escalation procedures, incident and problem management, change management
In-depth service delivery knowledge, escalation procedures, incident and problem management, change management
the framework within which to operate. Service Delivery Management Project and contract management of the
stakeholder needs, satisfaction, and service delivery Knowledge management: · Ensure that adequate knowledge
stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate knowledge
plans and processes
Service Delivery
vendor portfolio management
Ensuring the post contract
stakeholder needs, satisfaction and service delivery Knowledge management - Ensure the system is documented
stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate knowledge
Customer success managers Service desk Technical delivery teams, managers and senior managers Business