Problem-solving skills
and client end-users in support of the Service Delivery Manager. Confirm call resolution with End User
for the Administration team service delivery Maintain operational management documents including workflow
that will ensure the enhancement of service delivery and the management of performance. They extract and
In-depth service delivery knowledge, escalation procedures, incident and problem management, change management
In-depth service delivery knowledge, escalation procedures, incident and problem management, change management
Ensure excellent IT service delivery to business and affiliates through effective management of datacentre
Ensure excellent IT service delivery to business and affiliates through effective management of datacentre
departments to ensure efficient service delivery. • Consistently manage own priorities to achieve all deliverables
departments to ensure efficient service delivery. • Consistently manage own priorities to achieve all deliverables