between business operations and IT systems.
• Provide user support on various BIT platform modules
supporting users on the system in use.
• 2-4 years of experience in supporting users on Health Information
configuring Microsoft operating system
>Sustaining software and existing systems/products
developing relevant documentation, procedures, and systems to support trainees.
configuring Microsoft operating system Configure, administer and support laptops, desktops and servers
appropriate Application and Systems Performance Monitoring environment to support service level commitments
information. Maintain backups and backup systems. Technical Support Provide technical support to field staff
operating procedures, protocols, and system documentation. Support operational excellence goals by resolving
operating procedures, protocols, and system documentation.
HEAT) or similar ATS systems.
The contact centre service will support the channels below (and