ATTRIBUTES): Knowledge of: IT services support; ITIL aligned service management; Drafting policies and experience in Higher Education sector; ITIL Foundation certified (minimum); ITIL Service Operations certified (minimum);
until matters are resolved (24x7).
unsuccessful. isanqa isanqajobs SAPCIS DevOps ITSecurity ITIL FuelledbyPassionIntegrityExcellence QUALIFICATIONS/EXPERIENCE Monitoring Incident and Request Management (ITSM NEXT) ITIL processes knowledge Any additional responsibilities SKILLS Understanding Agile Methodology Understanding ITIL
enterprise network configurations Experience with ITIL processes Strong analytical thinking in the technical monitoring and auditing solutions Experience with ITIL processes (Incident, Change and Problem management)
practical working knowledge of ITIL and/or MOF practices (preferably ITIL certified). Have a practical
governance and security.
- Certifications in ITIL foundation, Security+, CISM, SCCM and COBIT will
Technology or relevant equivalent qualification ITIL foundation, Security, CISM, SCCM or COBIT Certification
degree or equivalent in a relevant field desirable • ITIL intermediate (operational support and analysis)
understanding of IT governance frameworks, such as COBIT, ITIL, and NIST Cybersecurity Framework.
systems(web) analysis.