The Communication Centre: Support Manager will contribute to the high standard of quality client service Growing and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted enquiries and complaints Liaison role between Communication Centre, Client Services and Sales teams Creating culture of Treating Customers Fairly in the Communication Centre Decision Making: Prioritisation / delegation
customer needs and technician availability.
Communicating with Impact
Customer service orientation
defence strategies. Communication Skills: Strong verbal and written communication skills. Ability to maintain maintain clear and concise communication under pressure and in high-stress situations. Discretion and
defence strategies. Communication Skills: Strong verbal and written communication skills. Ability to maintain maintain clear and concise communication under pressure and in high-stress situations. Discretion and
Excellent problem solving skills, Excellent communication skills Duties: – Full Inbound Call Centre functions
forecasting and relationship building. Excellent communication skills, both verbal and written, are a must
& efficiently controlled
Experience and Competencies
experience in a similar role; • A high level of communication and listening skills • The ability to motivate
experience in a similar role; • A high level of communication and listening skills • The ability to motivate