needs, satisfaction, and service delivery Knowledge management: · Ensure that adequate knowledge regarding
project/portfolio management, resource management, and knowledge management capabilities.
and functions to further improve service – Knowledge Management, Incident & Request Management, Problem
needs, satisfaction and service delivery Knowledge management - Ensure the system is documented and all Generic Objectives Specific deliverables: Knowledge management: -Ensure the system is documented and all
application of relevant IT best practices Knowledge of IT Service Management principles and frameworks (ITIL 3) 3) Knowledge of Project management including methods and tools Knowledge of retail industry models MS
needs, satisfaction and service delivery Knowledge management - Ensure that adequate knowledge regarding (SDLC)methodology -Knowledge and application of relevant legislation Skill -Task Management -Adobe Creative
basic accounting skills
o Good knowledge of general management practices
o Good understanding
working practical knowledge of SQL scripts and SQL architecture
o Strong Project Management knowledge
and basic accounting skills o Good knowledge of general management practices o Good understanding of key working practical knowledge of SQL scripts and SQL architecture o Strong Project Management knowledge o Good
finance Knowledge and Skills: Advanced knowledge of project management methodologies Proficiency in project
finance Knowledge and Skills: Advanced knowledge of project management methodologies Proficiency in project