Services Desk Level 2 function to ensure the overall IT and Operations standard compliance Ability to develop framework, including process, procedures, and compliance Strong customer service focus Strong communication Required Experience: Seasoned level of experience in a similar role Seasoned level of experience managing support customers Seasoned level of client services / support management experience Seasoned level of experience, Seasoned level of experience working in a team-oriented, collaborative environment Seasoned level of experience
assistance with a sense of urgency, regardless of the level of incident. You will aim to exceed the clients record via regular time and ticket/ task time entries. Provide guidance and training to customer personnel
analysts
analysts Ensuring appropriate test environment access levels for testers Following up on defect fixes identified “lessons learnt” sheet related to test topics Ensuring entry/exit criteria for all test phases are met in time
priorities.
Minimum Experience Level
Universities? Excellent opportunity for a IT Graduate or BEng Graduate who did Software Programming during your
through the appropriate mechanisms such as security compliance audits, risk / vulnerability assessment, awareness
implement, including compliance monitoring and enforceabilityTECHNICAL / LEGAL CERTIFICATION
CPT002517-AK-1 Our client who is a leader in the Legal sector is looking for an experienced software support years legal experience in an IT Helpdesk capacity (non-negotiable) Only candidates with Legal Sector experience will be contacted. If you dont have legal experience, please dont apply iManage skills will
international supply chain essential •Management post-graduate qualification (advantageous) •Minimum 5 years
international supply chain essential •Management post-graduate qualification (advantageous) •Minimum 5 years