selling and booking of holiday packages to the Travel Agent, to achieve personal and company sales targets, quotations to customers/agents by discussing client requirements either via call centre or over e-mail advising
for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
providers. Answering Switchboard & transferring calls – not a busy switchboard. General communication sellers, attorneys, bond originators & sales agents. Creating hard copy files of all transactions & verifying documents provided for credit checks – Co-ordination with letting agents. Checking lease documents completed correctly - Co-ordination with letting agents. Compilation of cover sheets for files. Compilation Tenants & Landlords – Co-ordination with letting agents. Managing maintenance requests with service providers
providers. Answering Switchboard & transferring calls – not a busy switchboard. General communication sellers, attorneys, bond originators & sales agents. Creating hard copy files of all transactions & verifying documents provided for credit checks – Co-ordination with letting agents. Checking lease documents completed correctly - Co-ordination with letting agents. Compilation of cover sheets for files. Compilation Tenants & Landlords – Co-ordination with letting agents. Managing maintenance requests with service providers
providers. Answering Switchboard & transferring calls – not a busy switchboard. General communication sellers, attorneys, bond originators & sales agents. Creating hard copy files of all transactions & verifying documents provided for credit checks – Co-ordination with letting agents. Checking lease documents completed correctly - Co-ordination with letting agents. Compilation of cover sheets for files. Compilation Tenants & Landlords – Co-ordination with letting agents. Managing maintenance requests with service providers
(Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration (Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration implementation of best practice customer-centric solutions in conjunction with the Operations Manager Test
(Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration (Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration implementation of best practice customer-centric solutions in conjunction with the Operations Manager Test
/>Complete credit checks and rate applications that have been through credit vetting process
Call qualifying
advise that their application has been approved
Call non- qualifying tenants and advise that their application
notices
Implementing credit control procedures through:
- Calling of tenants who have not paid
with maintenance complaints
Log maintenance calls and or walk in queries
Use the property management
sensitivity
Undertakings:
Criminal / Credit Check
Salary: Stipend to
Internal admin support Internal communication to call centre Adhoc duties The post Administrator appeared