irregularity, or opportunities for improvement. Log tickets on the ITSM system for new incidents, changes,
engineers who will be pivotal in addressing support tickets, handling tasks within projects, and ensuring system
relationships to ensure timely resolution of support tickets and adherence to service level agreements (SLAs)
relationships to ensure timely resolution of support tickets and adherence to service level agreements (SLAs)
accurate communication within agreed time limits to tickets logged, SLA and Communications policy.
technical resolution to the client issues raised in tickets. Leading on specialist fourth line support, and
documentation and providing time estimates for tickets Frameworks/skills .NET Framework 5 .NET Core 7