Interaction with team members, operational and contact centre personnel. Ad hoc analysis, queries and business with maintaining standards of accuracy and quality Shows and instils enthusiasm in others to achieve desired
Interaction with team members, operational and contact centre personnel. Ad hoc analysis, queries and business with maintaining standards of accuracy and quality Shows and instils enthusiasm in others to achieve desired
Interaction with team members, operational and contact centre personnel. Ad hoc analysis, queries and business with maintaining standards of accuracy and quality Shows and instils enthusiasm in others to achieve desired
applications and web technologies advantageous Call centre/contact centre experience is a bonus Problem solving
detail
scripts and configure IVR call flows on our PBX products Configure contact centre solutions on our OneContact
operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and
forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations
application support NetSurIT Cloud operation security centre)
Computer builds (standard company build policies)
Covering calls for other office facilities such as connectivity
machines via Microsoft cloud operation security centre
Support users across the branch network via
Information
Record and analyse IT calls logged & determine patterns to pro-actively
application support NetSurIT Cloud operation security centre) Computer builds (standard company build policies) offices across SA (remote configuration) Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security centre Support users across the branch network via phone phones) Management Information Record and analyse IT calls logged & determine patterns to pro-actively