literacy. Proficient in English and Afrikaans. Call Centre Agent experience (advantageous). Good eyesight
civil, criminal and labour related matters in a call centre environment. May be required to work flexi hours (written and oral); Must be able to function in a call centre environment. Experience and Qualifications Matric
effective call centre service in order to achieve member satisfaction. To deliver an effective call centre cases Telephone Etiquette. Answering telephone calls in a way that achieves member satisfaction Risk Customar Service Delivary. To deliver an effective call centre service in order to achieve member satisfaction Customer Service delivery.To deliver an effective call centre service in order to achieve member satisfaction
OS and software related issues Competent in call centre management tools Matric National Diploma: Information
a fast-paced high call centre environment. Duties: Make outbound calls/inbound calls to engage with existing application as unsuccessful For any enquiries, please call 012 346 1950 R15 000 pm plus commission
a fast-paced high call centre environment. Duties: Make outbound calls/inbound calls to engage with existing application as unsuccessful For any enquiries, please call 012 346 1950 R15 000 pm plus commission
waste abuse Duties and responsibilities Outbound calls Manage Member High utilisation Establish or verify motivation to fund managers where necessary Inbound calls Manage Member GP consultation -Authorise GP Authorisation start of shift. -Answer all telephone calls and ensure that lost calls are limited to the required service schemes. Answer all incoming calls within 1 ring Adhere to all call centre policies and procedures Proactively
(Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration (Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration
(Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration (Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration
the insurance process and policy Knowledge of Call Centre policies, procedures, processes and systems Knowledge