Operations: Oversee AML compliance efforts, including customer due diligence, transaction monitoring, and suspicious management and supervision of the front-line customer servicing team (COPS) to ensure SLAs while optimising Queries: Provide expert support to address escalated customer queries and issues beyond the capacity of front-line with cross-functional teams to resolve complex customer issues efficiently. Refunds Management: Develop Risk), preferably in the technology or financial services industry. Risk management / incident risk management
Risk), preferably in the technology or financial services industry.
Refunds
Salesforce Community, Salesforce Service, Salesforce Sales, customer relationship management (CRM) solutions automation, page layouts, Eclipse, custom objects, SDFC, web services, approval processes, dashboards. Flows, Workflow, Apex classes, Triggers, Web services, Aura Component, LWC, and Visualforce pages for the technical organisation principles of self-service, repeatability, testability, scalability & developers to improve and evolve technical products and services. Align all application development & development
and technology to create innovative products and services, empowering you to invest in and take personal overall communication to key stakeholders and customers to ensure communication is professional and consistent are made on a continual basis and products and services are effectively communicated via the website Oversee all products and services Create excellent customer journeys for all products/services Implement the necessary Be involved with the launch of new products and services - the development of the marketing strategy and
and technology to create innovative products and services, empowering you to invest in and take personal overall communication to key stakeholders and customers to ensure communication is professional and consistent are made on a continual basis and products and services are effectively communicated via the website Oversee all products and services Create excellent customer journeys for all products/services Implement the necessary Be involved with the launch of new products and services - the development of the marketing strategy and
desk-side or remote support to end-users, resolving service requests, and ensuring the smooth operation of user support remotely as needed, and escalate service tickets to higher-tier technicians when appropriate skills. Customer service orientation.
continuous customer feedback throughout the order/enquiry process and be the liaison between customers and internal internal structures.of customer orders and enquiries efficiently by ensuring that correct products are
Centre with 5 years' experience. Ensure that IT Services are being consumed efficiently by business units ITOM processes and functions to further improve service – Knowledge Management, Incident & Request Management, Service Transition, and CMDB Management (with self-service capabilities) Ensure service levels improvement and adhere to the principles of Continual Service Improvement utilising metrics to ensure processes relevant teams to define the service portfolio roadmap, maturity path, and customer priorities and drive to
include:
Promote the companys products/services addressing or predicting clients objectives
gain and customer satisfaction
Conduct research to identify new markets and customer needs
iOCO Infrastructure Services: Where Challengers and Innovators Thrive.
We are looking to hire responsible for upholding and enhancing the quality of service delivery within the organization.Â
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What >
Insurance products and services